AI agents that answer.
And move work forward.

Define the fallback in the agent’s instructions: acknowledge the missing information, collect the useful context and direct the enquiry to the agreed team or channel. Test missing-information examples before launch, then use transcripts to improve the knowledge.

Yes. Configure the agent with your approved business knowledge and task instructions. Start with the policies that customers ask about most, assign an owner to maintain them and test both routine questions and exceptions.

Echo supports configurable agent voice, pace, greeting and instructions. Your setup should include testing your business names, terminology and common questions in the intended languages so the experience fits your audience.

Our team reviews your number, current telephony provider and routing requirements. Forwarding, routing and number provisioning are scoped for the deployment; any provider or telephony costs are discussed as part of setup.

Echo supports enabled language choices, and our website agent currently has 32 configured languages. We help choose and test the languages your customers need. Website translation, the agent’s greeting and conversation language are separate parts of the experience.

Echo’s documented messaging channels include website chat, WhatsApp and Messenger. Each channel needs its own approved setup and account access. Choose the first channel around your customer journey, then expand the configuration as needed.

In the messaging inbox, your team can pause AI, reply manually and resume AI. Conversation assignment and status help with ownership. Phone routing and any call-transfer requirements are assessed separately with your team.

These are supported integration categories to scope with our engineers. We review the target system’s APIs or tool access, required fields, permissions and approval points. The result may be a configured connection or custom engineering, depending on your workflow.

Configured actions can be part of the workflow before, during or after a conversation. We define exactly which reads or changes are permitted, what identity checks are needed and which actions need a person’s approval. A script alone does not connect a system.

Echo has a voice-campaign workflow for imported contacts, immediate or scheduled runs, retries and per-call outcomes. Your team defines the purpose, approved contact list and script, then reviews the conversations and follow-up actions.

Conversation history gives your team access to transcripts, available recordings, summaries and session context. AI-generated assessments help identify conversations to inspect. Use the underlying conversation and your team’s judgment to decide what to improve.

You can explore Echo directly, or work with our setup team. We help define the first task, configure the agent and knowledge, connect channels and scope any required integration. A focused knowledge-and-chat workflow can be a useful first step before deeper systems work.

Your plan’s annual enablement allocation can support agent and knowledge setup, channel onboarding, language tuning and agreed integrations. Our setup teams are available 24/7. The included allocation, additional engineering and ongoing support terms are agreed with you for your plan and scope.

The first use case determines the work. Readiness depends on approved knowledge, channel access, language testing, system integrations and your review. We agree a scoped first launch and its acceptance steps rather than asking you to redesign every process at once.

Discuss the expected voice and chat usage, number of agents, channels, team access and implementation needs with us. Platform usage, telephony or channel-provider charges and engineering scope can affect the total. The current quote or plan terms define what is included.

Yes. Bring your access, data handling, hosting and operational requirements into the scoping discussion. We review the applicable deployment and commercial options with you, including any additional engineering or documented assurances your organisation needs.