Start with a business conversation
Tell us what customers ask, how your team handles it today and what you want the agent to do. We help shape a practical first use case.
Your AI agent. Our team gets it ready for work.
You bring the business goal. We help configure the agent, organise its knowledge, connect the channels and test the workflow with you. Our setup teams are available 24/7.
EXPLORE THE EXPERIENCE04 / Improve
Your people make the next call.
Your voice. Your knowledge. Your way of working.
People + AI
A clear brief. A human decision.
Eligibility and refund approval stay with your team.
Review the conversation. Refine the knowledge. Improve the next experience.
Illustrative product experience · example data · no live actions
WHY IT MATTERS
A platform you can use, with people to help you turn an idea into a working customer experience.
Get help with the details that matter
Use enablement hours for agent instructions, approved knowledge, channel onboarding, language tuning and scoped integrations.
Build on what you learn
As your needs grow, agree further work on new conversation flows, agents, channels and connected actions with our team.
Inside the experience
See how it comes together.
Explore the configuration and decisions behind a useful conversation. Each step shows what you control and how it helps your customer.
You bring the business. We help build the agent.
Our setup teams are available 24/7. Use your plan’s enablement hours to turn a practical first use case into an agent, knowledge, channels and scoped integrations.
echo / Managed launchProduct illustration
Your team + our teamFrom a useful idea to a defined launch.
Scope the job · Configure and connect · Test and refine
First workflowHotel guest questions
ChannelWebsite chat
OutcomeApproved answers and prepared requests
Configured for your business scope01 / 03
Step 1
Choose the first useful job
Bring your most repeated customer question or most fragmented handoff. Together we define the first audience, channel, language and outcome.
A clear first job makes setup and acceptance easier to judge.
A defined first launch, with responsibilities and the next improvement agreed together.Explore all Echo capabilities
WHERE TO START
Make it part of your day.
Workflow ideas to configure around the knowledge and systems you use.
Your first website agent
Turn product information into a helpful website conversation, configure the widget and test the questions visitors are likely to ask.
Explore it with AIA multilingual service launch
Prepare knowledge and terminology, choose enabled languages and voices, and test the experience for your intended audience.
Explore it with AIA connected customer workflow
Scope the operational action you need, work through system access with our engineers and validate the request journey before launch.
Explore it with AIBefore you begin
Good questions deserve clear answers.
From voice and knowledge to integrations and launch. These are the details that help you choose a useful next step.
Talk through your idea with the Echo guide01What does 24/7 setup mean?
Our setup teams are available around the clock. The engineering work is agreed within your annual enablement allocation or additional hours. Availability is separate from a guaranteed response time, unlimited work or your plan’s support terms.
02Do we need our own development team?
Our team can handle agreed agent configuration and integration work through enablement. You provide approved business information and help arrange access to the channels and systems involved.
03How quickly can we launch?
The timeline depends on your first use case, knowledge readiness, channel access and integrations. We define the initial scope with you and test it before agreeing that it is ready for customers.
04Do we need developers to get started?
You can explore Echo directly, or work with our setup team. We help define the first task, configure the agent and knowledge, connect channels and scope any required integration. A focused knowledge-and-chat workflow can be a useful first step before deeper systems work.
05What do enablement hours cover?
Your plan’s annual enablement allocation can support agent and knowledge setup, channel onboarding, language tuning and agreed integrations. Our setup teams are available 24/7. The included allocation, additional engineering and ongoing support terms are agreed with you for your plan and scope.
06How long does it take to launch?
The first use case determines the work. Readiness depends on approved knowledge, channel access, language testing, system integrations and your review. We agree a scoped first launch and its acceptance steps rather than asking you to redesign every process at once.
07How should we plan the cost?
Discuss the expected voice and chat usage, number of agents, channels, team access and implementation needs with us. Platform usage, telephony or channel-provider charges and engineering scope can affect the total. The current quote or plan terms define what is included.
08Can we review enterprise access and hosting requirements?
Yes. Bring your access, data handling, hosting and operational requirements into the scoping discussion. We review the applicable deployment and commercial options with you, including any additional engineering or documented assurances your organisation needs.
Your launch starts here
You know your business. We help with the rest.
You do not need to prepare everything alone. Use this checklist to see what you already have and where our setup team can help.
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items you marked ready
A local planning checklist; nothing is submitted.01
One job worth doing first
What you bring
Five questions customers really ask, the audience and the outcome you want.
How we help
We define the agent’s role, the first workflow and how to judge whether it works.
Example: explain returns and prepare a service request.
02
Information your team approves
What you bring
Product descriptions, policies, service instructions and a person who owns each source.
How we help
We organise the agent’s knowledge, clarify boundaries and test missing information.
Example: current policy, exclusions and who approves exceptions.
03
The channel and conversation
What you bring
Your first channel, the languages customers use and the tone you want them to hear.
How we help
We configure the entry point, greeting and available voice or messaging settings.
Example: Arabic and English website chat, then a phone workflow.
04
The system behind the request
What you bring
The tools involved, a system owner and the specific information or action needed.
How we help
We scope permissions, identity checks and the connection or engineering required.
Example: read an allowed order status; prepare a request for review.
05
People and decision points
What you bring
Who owns enquiries, who replies to exceptions and what a person must approve.
How we help
We map the messaging takeover, team responsibilities and follow-up process.
Example: AI explains policy; the service team approves the refund.
06
Real questions to test together
What you bring
Typical enquiries, difficult cases, product names and examples in your launch languages.
How we help
We test the whole journey, review responses together and agree the first release.
Example: a normal request, missing knowledge and a rejected system action.
Let’s start with one useful workflow.
Setup teams are available 24/7. Engineering work and enablement hours are scoped to your plan and workflow.
YOUR PATH TO LAUNCHMake it yours.
Make it yours.
With us beside you.
Explore the platform yourself, or work with our team on your first workflow. You don’t need to have every answer before you start.
Start your Echo workspace.
Get to know agent configuration, knowledge and channels. Choose a focused use case and begin shaping your agent.
- A voice and personality for your business
- Knowledge and instructions for your agent
- A clear starting point for testing
Bring the challenge. We’ll help set it up.
Our 24/7 setup teams help with knowledge, languages, channels and the integrations your workflow needs.
- Shape a useful first workflow
- Configure knowledge, channels and connections
- Test scenarios and refine the experience
EXPLORE THE POSSIBILITIES
Go deeper into what matters.
01
Customer support
Less time repeating the basics. More attention for the conversations that need your people.
02Sales conversations
A better starting point for sales: what the customer needs, why it matters and where to take the conversation.
03Business operations
Less re-explaining and re-entering. More context for the team responsible for getting the job done.
04Voice agents
A useful conversation from the first hello, shaped around the customer’s question and your business process.
05Chat agents
A consistent service voice across configured channels, with people ready to take over when the message needs them.
06Connected workflows
From a customer question to the right information, a prepared request or a permitted action in your systems.
07Conversation insights
Move from guessing what happened to reviewing the conversation and deciding what to change next.
08Managed setup
A platform you can use, with people to help you turn an idea into a working customer experience.
09Business knowledge
Your information becomes part of the conversation, with a clear approach when an answer needs more context.
10Shared inbox
A customer conversation stays visible as it moves between an AI reply and a person’s decision.
11Outbound campaigns
From a contact list to conversations with a purpose and follow-up your team can understand.
12Multilingual agents
A clear customer experience starts with the right language, the right information and a thoughtful conversation.