Configure a product
Start with proven product capabilities, your approved information and a defined operating owner. Confirm the required features and plan during discovery.
IndustriesPRODUCTS + CUSTOM ENGINEERING
Government & public services
A clearer journey from enquiry to public service.
Design accessible service journeys, document intake and operational coordination around approved policy and accountable decisions. Connect the front door to the case system without obscuring who is responsible.
For public-service teams, agencies, municipalities and government technology partners.
SEE HOW THE TECHNOLOGY WORKS
From request to a controlled action.
See how an agent can work with business systems while keeping permissions and people in the loop.
INTERACTIVE WORKFLOWIllustrative engineering scenario
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Understand the request
Read the request, retrieve the relevant context and prepare a structured task for the agreed workflow.
Message, form or business eventA structured task with required fields
Read the complete workflow
Understand the request
Read the request, retrieve the relevant context and prepare a structured task for the agreed workflow.
Message, form or business event → A structured task with required fields
Check and approve
Validate the details and permitted actions. Route exceptions and sensitive decisions to the accountable person.
Task + business rules + permissions → Approved action or a review request
Update the system
Write through a configured integration, check the response and retain an action record. A failed update stays visible.
Authorized action → Confirmed system response + audit trail
FROM BUSINESS PROBLEM TO WORKING SYSTEM
See the work between the steps.
Choose a workflow and inspect the sources, intelligence, review and outcome. These are engineering examples to scope with your team.
ENGINEERING EXAMPLEExplore at your pace
Multilingual service navigation
People struggle to identify the correct service, documents and application channel.
Source context
Approved service catalogue, eligibility guidance and application links.
CONNECTED SYSTEMS TO SCOPE
Discuss this workflowEcho · service catalogue · case portal
AI assists communication and preparation. Eligibility, enforcement, procurement awards and statutory decisions remain with the authorized public body.
A COMPLETE OPERATION, NOT AN ISOLATED DEMO
Three ways to make it yours.
Adopt a product where it fits. Connect it to approved systems. Build a tailored application when the workflow needs more.
Connect the workflow
Map identifiers, permissions, API actions and error paths. Keep the source of truth clear and design an accountable handoff when a system is unavailable.
Build from scratch
Create the portals, mobile experiences, data pipelines and operational interfaces your organisation needs. AI Squad can bring product, design and engineering into one delivery team.
DETAIL YOU CAN EVALUATE
The workflow, fully explained.
Inputs, dependencies and review points remain visible. The measures below are evaluation criteria for your pilot, not claimed customer results.
Multilingual service navigation
People struggle to identify the correct service, documents and application channel.
- Required inputs
- Approved service catalogue, eligibility guidance and application links.
- What we configure or build
- Explain the process, gather non-sensitive context and guide people to the correct next step.
- Human responsibility
- The public body confirms individual eligibility and decisions; uncertain questions route to staff.
- Delivery outcome
- A useful service handoff with source links and a clear status.
- How to evaluate
- Review answer freshness, unresolved enquiries and completion of the intended journey.
Application & document preparation
Officers receive incomplete submissions and spend time preparing information for review.
- Required inputs
- Submitted documents, reference numbers and the current service checklist.
- What we configure or build
- Extract fields, identify missing evidence and prepare a structured case summary.
- Human responsibility
- Authorized officers verify evidence and make the decision in the official system.
- Delivery outcome
- A review-ready case with links to the original submission and the responsible officer.
- How to evaluate
- Measure completeness, correction rates and time in each administrative stage.
Field service coordination
Service reports, location evidence and field work are disconnected.
- Required inputs
- A service report, approved location context and asset or area records.
- What we configure or build
- Classify the request, collect evidence and prepare an assignment with priority context.
- Human responsibility
- Dispatch approves assignments and staff verify completion; emergencies follow dedicated channels.
- Delivery outcome
- A request-to-completion record accessible to authorized teams.
- How to evaluate
- Track assignment delays, repeat reports and completion evidence.
START WITH ONE MEANINGFUL WORKFLOW
Define it. Prove it. Expand it.
We scope the users, systems and decisions first. A pilot produces a working flow, review criteria and a rollout decision—not a promise that every integration is already available.
Scope the first workflowBring your starting point.
A documented service policy and language owners
Case statuses, identity requirements and API access scope
Accessibility, data residency and records requirements
The delivery plan includes
Workflow map · integration contract · test cases · review roles · rollout and support ownership. Scope and timing are agreed after discovery.
BEFORE YOU START
Practical buying questions.
Can we keep our existing systems?
Yes, the starting point is your existing operation. Discovery checks API access, identifiers, authentication and data quality. Where a system cannot support a required action, we agree a safe handoff or a separate integration scope.
Is this a ready-made product or a custom project?
It can combine both. We identify the product capabilities that fit, the configuration required and the engineering work needed around them. Your proposal separates these responsibilities and deliverables.
How do we decide whether the pilot worked?
Agree a baseline, representative test cases, source quality and acceptance criteria before rollout. Review incorrect outputs, failed actions and human effort as well as speed. Expand only when the responsible team accepts the result.