Configure a product
Start with proven product capabilities, your approved information and a defined operating owner. Confirm the required features and plan during discovery.
IndustriesPRODUCTS + CUSTOM ENGINEERING
Retail & commerce
Join the customer journey to the store operation.
Connect discovery, stock, orders, returns and store operations. Build a consistent experience across digital channels and physical locations, with AI grounded in the systems that actually know what is available.
For retailers, ecommerce businesses, franchise groups and mall operators.
SEE HOW THE TECHNOLOGY WORKS
From request to a controlled action.
See how an agent can work with business systems while keeping permissions and people in the loop.
INTERACTIVE WORKFLOWIllustrative engineering scenario
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Understand the request
Read the request, retrieve the relevant context and prepare a structured task for the agreed workflow.
Message, form or business eventA structured task with required fields
Read the complete workflow
Understand the request
Read the request, retrieve the relevant context and prepare a structured task for the agreed workflow.
Message, form or business event → A structured task with required fields
Check and approve
Validate the details and permitted actions. Route exceptions and sensitive decisions to the accountable person.
Task + business rules + permissions → Approved action or a review request
Update the system
Write through a configured integration, check the response and retain an action record. A failed update stays visible.
Authorized action → Confirmed system response + audit trail
FROM BUSINESS PROBLEM TO WORKING SYSTEM
See the work between the steps.
Choose a workflow and inspect the sources, intelligence, review and outcome. These are engineering examples to scope with your team.
ENGINEERING EXAMPLEExplore at your pace
Product discovery to order support
A customer has a useful buying question but the answer is disconnected from current product and order information.
Source context
Approved catalogue details, availability source and order identifiers.
CONNECTED SYSTEMS TO SCOPE
Discuss this workflowEcho · product catalogue · ecommerce · OMS
An observed queue is not a sale; a recommendation is not a stock reservation. Business-system confirmations remain visible.
A COMPLETE OPERATION, NOT AN ISOLATED DEMO
Three ways to make it yours.
Adopt a product where it fits. Connect it to approved systems. Build a tailored application when the workflow needs more.
Connect the workflow
Map identifiers, permissions, API actions and error paths. Keep the source of truth clear and design an accountable handoff when a system is unavailable.
Build from scratch
Create the portals, mobile experiences, data pipelines and operational interfaces your organisation needs. AI Squad can bring product, design and engineering into one delivery team.
DETAIL YOU CAN EVALUATE
The workflow, fully explained.
Inputs, dependencies and review points remain visible. The measures below are evaluation criteria for your pilot, not claimed customer results.
Product discovery to order support
A customer has a useful buying question but the answer is disconnected from current product and order information.
- Required inputs
- Approved catalogue details, availability source and order identifiers.
- What we configure or build
- Explain product fit, retrieve permitted status and prepare an assisted purchase or service handoff.
- Human responsibility
- Your commerce system confirms prices, stock reservations, payment and final orders.
- Delivery outcome
- A customer receives a source-grounded answer and a clear next step.
- How to evaluate
- Track answered questions, assisted handoffs and confirmed orders separately.
Returns without repeated explanations
Return requests move between support, the store and the warehouse without consistent evidence.
- Required inputs
- Order reference, item condition, reason and applicable return policy.
- What we configure or build
- Gather the required information, check policy requirements and prepare the return case.
- Human responsibility
- Authorized staff decide exceptions, refunds and inventory disposition.
- Delivery outcome
- A shared case with collection, inspection and refund milestones.
- How to evaluate
- Review missing information, case age and confirmed refund completion.
Store signals in operational context
Footfall and queue observations are isolated from staffing, trading hours and store activity.
- Required inputs
- Eligible camera views, zone definitions, schedules and aggregate sales data.
- What we configure or build
- Present reviewed queue and occupancy trends beside store context with explicit metric definitions.
- Human responsibility
- Store managers decide staffing and service changes; camera coverage and counting limitations stay visible.
- Delivery outcome
- An operational review that connects a visible pattern to a proposed action.
- How to evaluate
- Compare queue duration and coverage across equivalent trading periods.
START WITH ONE MEANINGFUL WORKFLOW
Define it. Prove it. Expand it.
We scope the users, systems and decisions first. A pilot produces a working flow, review criteria and a rollout decision—not a promise that every integration is already available.
Scope the first workflowBring your starting point.
One customer journey or store workflow to improve
Catalogue, stock and order sources with agreed update timing
Return, pricing and escalation rules approved by the business
The delivery plan includes
Workflow map · integration contract · test cases · review roles · rollout and support ownership. Scope and timing are agreed after discovery.
BEFORE YOU START
Practical buying questions.
Can we keep our existing systems?
Yes, the starting point is your existing operation. Discovery checks API access, identifiers, authentication and data quality. Where a system cannot support a required action, we agree a safe handoff or a separate integration scope.
Is this a ready-made product or a custom project?
It can combine both. We identify the product capabilities that fit, the configuration required and the engineering work needed around them. Your proposal separates these responsibilities and deliverables.
How do we decide whether the pilot worked?
Agree a baseline, representative test cases, source quality and acceptance criteria before rollout. Review incorrect outputs, failed actions and human effort as well as speed. Expand only when the responsible team accepts the result.