Choose the languages your audience uses
Enable the languages for the agent’s role and intended customers. Start with the markets you serve and expand the deployment through testing and tuning.
Build the conversation around the language of your customer.
Choose the languages, voice and terminology for the people you serve. Echo brings multilingual agent configuration together with a team that can help prepare and tune the experience for your audience.
EXPLORE THE EXPERIENCE01 / Listen
A question becomes a conversation.
Your voice. Your knowledge. Your way of working.
Customer
Can I return the jacket I bought last week?
Echo
I can help. Is it unused, with its tags still attached? Our example policy allows returns to be reviewed within 14 days.
Returns & exchangesIllustrative product experience · example data · no live actions
WHY IT MATTERS
A clear customer experience starts with the right language, the right information and a thoughtful conversation.
Make your terminology understandable
Prepare names, product terms and service instructions in context. Review the way the agent explains your business rather than translating a greeting alone.
Tune the experience with our team
Work through voice, pace, enabled language and representative questions. Our setup teams can help refine the conversation using agreed enablement hours.
Inside the experience
See how it comes together.
Explore the configuration and decisions behind a useful conversation. Each step shows what you control and how it helps your customer.
Shape how your business sounds.
Configure the greeting, voice, pace and enabled languages around the people who will use the agent. Test the actual conversation, including your product names and common questions.
echo / Voice & languagesProduct illustration
Your business. In your customer’s language.
EnglishالعربيةEnabled languages
RoleProduct enquiry assistant
GreetingTell me what you are looking for.
StyleClear, helpful and concise
Configured for your business scope01 / 03
Step 1
Set the first impression
Choose a greeting and conversational instructions that match the task. A service agent should explain how it can help; a sales agent should open a useful discovery conversation.
The greeting and instructions can vary by agent and business task.
A recognisable voice, a clear purpose and a conversation your team has tested.Explore in depth
WHERE TO START
Make it part of your day.
Workflow ideas to configure around the knowledge and systems you use.
Arabic and English guest enquiries
Prepare hotel policies and service requests for Arabic- and English-speaking guests, with the right terminology and a clear route to your team.
Explore it with AIInternational product enquiries
Help buyers ask about capabilities in an enabled language while keeping the answers grounded in your approved product information.
Explore it with AIMultilingual service follow-up
Configure the language and questions for an intended customer group, then review how the conversation captures the detail your service team needs.
Explore it with AIBefore you begin
Good questions deserve clear answers.
From voice and knowledge to integrations and launch. These are the details that help you choose a useful next step.
Talk through your idea with the Echo guide01Can we try Echo in Arabic and English?
Yes. The website conversation experience offers both languages, and Arabic and English chat have been exercised with the website agent. Use the language controls to choose the conversation you want to explore.
02How many languages are available in the website experience?
The website agent has 32 configured language choices. The website pages themselves are currently in English and Arabic. For your deployment, confirm the intended languages and review the voice and conversation quality with our team.
03Can we adapt the voice and pace?
Echo’s agent configuration includes voice and voice-speed controls alongside language and greeting settings. We help choose and test an appropriate combination for the role and audience.
04Can you help with regional terminology or accents?
We can scope language and voice tuning around your intended audience and review representative conversations. Particular dialect or accent requirements should be assessed and tested as part of the deployment.
05Will changing the website language change an existing customer deployment?
No. Website language, the website demonstration agent and your own Echo agent configuration are separate. Your team chooses the enabled languages and channel experience for your agents.
06Can we choose how the agent sounds?
Echo supports configurable agent voice, pace, greeting and instructions. Your setup should include testing your business names, terminology and common questions in the intended languages so the experience fits your audience.
07Can we use our existing phone number?
Our team reviews your number, current telephony provider and routing requirements. Forwarding, routing and number provisioning are scoped for the deployment; any provider or telephony costs are discussed as part of setup.
08Does the agent support Arabic and other languages?
Echo supports enabled language choices, and our website agent currently has 32 configured languages. We help choose and test the languages your customers need. Website translation, the agent’s greeting and conversation language are separate parts of the experience.
09Do we need developers to get started?
You can explore Echo directly, or work with our setup team. We help define the first task, configure the agent and knowledge, connect channels and scope any required integration. A focused knowledge-and-chat workflow can be a useful first step before deeper systems work.
10What do enablement hours cover?
Your plan’s annual enablement allocation can support agent and knowledge setup, channel onboarding, language tuning and agreed integrations. Our setup teams are available 24/7. The included allocation, additional engineering and ongoing support terms are agreed with you for your plan and scope.
11How long does it take to launch?
The first use case determines the work. Readiness depends on approved knowledge, channel access, language testing, system integrations and your review. We agree a scoped first launch and its acceptance steps rather than asking you to redesign every process at once.
12How should we plan the cost?
Discuss the expected voice and chat usage, number of agents, channels, team access and implementation needs with us. Platform usage, telephony or channel-provider charges and engineering scope can affect the total. The current quote or plan terms define what is included.
13Can we review enterprise access and hosting requirements?
Yes. Bring your access, data handling, hosting and operational requirements into the scoping discussion. We review the applicable deployment and commercial options with you, including any additional engineering or documented assurances your organisation needs.
Your launch starts here
You know your business. We help with the rest.
You do not need to prepare everything alone. Use this checklist to see what you already have and where our setup team can help.
0/ 6
items you marked ready
A local planning checklist; nothing is submitted.01
One job worth doing first
What you bring
Five questions customers really ask, the audience and the outcome you want.
How we help
We define the agent’s role, the first workflow and how to judge whether it works.
Example: explain returns and prepare a service request.
02
Information your team approves
What you bring
Product descriptions, policies, service instructions and a person who owns each source.
How we help
We organise the agent’s knowledge, clarify boundaries and test missing information.
Example: current policy, exclusions and who approves exceptions.
03
The channel and conversation
What you bring
Your first channel, the languages customers use and the tone you want them to hear.
How we help
We configure the entry point, greeting and available voice or messaging settings.
Example: Arabic and English website chat, then a phone workflow.
04
The system behind the request
What you bring
The tools involved, a system owner and the specific information or action needed.
How we help
We scope permissions, identity checks and the connection or engineering required.
Example: read an allowed order status; prepare a request for review.
05
People and decision points
What you bring
Who owns enquiries, who replies to exceptions and what a person must approve.
How we help
We map the messaging takeover, team responsibilities and follow-up process.
Example: AI explains policy; the service team approves the refund.
06
Real questions to test together
What you bring
Typical enquiries, difficult cases, product names and examples in your launch languages.
How we help
We test the whole journey, review responses together and agree the first release.
Example: a normal request, missing knowledge and a rejected system action.
Let’s start with one useful workflow.
Setup teams are available 24/7. Engineering work and enablement hours are scoped to your plan and workflow.
YOUR PATH TO LAUNCHMake it yours.
Make it yours.
With us beside you.
Explore the platform yourself, or work with our team on your first workflow. You don’t need to have every answer before you start.
Start your Echo workspace.
Get to know agent configuration, knowledge and channels. Choose a focused use case and begin shaping your agent.
- A voice and personality for your business
- Knowledge and instructions for your agent
- A clear starting point for testing
Bring the challenge. We’ll help set it up.
Our 24/7 setup teams help with knowledge, languages, channels and the integrations your workflow needs.
- Shape a useful first workflow
- Configure knowledge, channels and connections
- Test scenarios and refine the experience
EXPLORE THE POSSIBILITIES
Go deeper into what matters.
01
Customer support
Less time repeating the basics. More attention for the conversations that need your people.
02Sales conversations
A better starting point for sales: what the customer needs, why it matters and where to take the conversation.
03Business operations
Less re-explaining and re-entering. More context for the team responsible for getting the job done.
04Voice agents
A useful conversation from the first hello, shaped around the customer’s question and your business process.
05Chat agents
A consistent service voice across configured channels, with people ready to take over when the message needs them.
06Connected workflows
From a customer question to the right information, a prepared request or a permitted action in your systems.
07Conversation insights
Move from guessing what happened to reviewing the conversation and deciding what to change next.
08Managed setup
A platform you can use, with people to help you turn an idea into a working customer experience.
09Business knowledge
Your information becomes part of the conversation, with a clear approach when an answer needs more context.
10Shared inbox
A customer conversation stays visible as it moves between an AI reply and a person’s decision.
11Outbound campaigns
From a contact list to conversations with a purpose and follow-up your team can understand.
12Multilingual agents
A clear customer experience starts with the right language, the right information and a thoughtful conversation.