A voice that fits your brand
Choose the voice, greeting, pace and instructions, then test how the agent handles your most important conversations.
Let customers say what they need.
Create an AI voice experience that speaks for your business: your greeting, your knowledge, your enabled languages and a purposeful path through the conversation.
EXPLORE THE EXPERIENCE01 / Listen
A question becomes a conversation.
Your voice. Your knowledge. Your way of working.
Customer
Can I return the jacket I bought last week?
Echo
I can help. Is it unused, with its tags still attached? Our example policy allows returns to be reviewed within 14 days.
Returns & exchangesIllustrative product experience · example data · no live actions
WHY IT MATTERS
A useful conversation from the first hello, shaped around the customer’s question and your business process.
Your knowledge, spoken clearly
Give the agent approved information to explain services, ask relevant follow-up questions and recognise when your team is needed.
Inbound conversations and outbound follow-ups
Configure customer-initiated voice journeys or planned outbound calls for reminders, surveys and follow-ups, with telephony scoped to your setup.
Inside the experience
See how it comes together.
Explore the configuration and decisions behind a useful conversation. Each step shows what you control and how it helps your customer.
Shape how your business sounds.
Configure the greeting, voice, pace and enabled languages around the people who will use the agent. Test the actual conversation, including your product names and common questions.
echo / Voice & languagesProduct illustration
Your business. In your customer’s language.
EnglishالعربيةEnabled languages
RoleProduct enquiry assistant
GreetingTell me what you are looking for.
StyleClear, helpful and concise
Configured for your business scope01 / 03
Step 1
Set the first impression
Choose a greeting and conversational instructions that match the task. A service agent should explain how it can help; a sales agent should open a useful discovery conversation.
The greeting and instructions can vary by agent and business task.
A recognisable voice, a clear purpose and a conversation your team has tested.Explore all Echo capabilities
WHERE TO START
Make it part of your day.
Workflow ideas to configure around the knowledge and systems you use.
A website visitor with a question
Let the visitor open a voice conversation, explain what they need and explore your product with a configured website agent.
Explore it with AIAn appointment reminder
Prepare an outbound call using approved appointment details and collect the response within the agreed reminder workflow.
Explore it with AIA multilingual service enquiry
Offer enabled languages for customers asking about your services, with vocabulary and pronunciation tuned during setup.
Explore it with AIBefore you begin
Good questions deserve clear answers.
From voice and knowledge to integrations and launch. These are the details that help you choose a useful next step.
Talk through your idea with the Echo guide01Can we use our current phone number?
Our team assesses call forwarding and routing with your provider. The right setup depends on your current telephone system; number provisioning and telephony services are scoped separately.
02Can customers speak in Arabic?
Arabic can be enabled for Echo agents. We select and test the voice, terminology and conversation flow for your intended audience, alongside any other enabled languages.
03What if a caller needs a person?
We define that path during setup. Echo can gather context for follow-up; any live telephone transfer needs its own confirmed telephony configuration. Messaging takeover is available separately in the shared inbox.
04Can we choose how the agent sounds?
Echo supports configurable agent voice, pace, greeting and instructions. Your setup should include testing your business names, terminology and common questions in the intended languages so the experience fits your audience.
05Can we use our existing phone number?
Our team reviews your number, current telephony provider and routing requirements. Forwarding, routing and number provisioning are scoped for the deployment; any provider or telephony costs are discussed as part of setup.
06Does the agent support Arabic and other languages?
Echo supports enabled language choices, and our website agent currently has 32 configured languages. We help choose and test the languages your customers need. Website translation, the agent’s greeting and conversation language are separate parts of the experience.
Your launch starts here
You know your business. We help with the rest.
You do not need to prepare everything alone. Use this checklist to see what you already have and where our setup team can help.
0/ 6
items you marked ready
A local planning checklist; nothing is submitted.01
One job worth doing first
What you bring
Five questions customers really ask, the audience and the outcome you want.
How we help
We define the agent’s role, the first workflow and how to judge whether it works.
Example: explain returns and prepare a service request.
02
Information your team approves
What you bring
Product descriptions, policies, service instructions and a person who owns each source.
How we help
We organise the agent’s knowledge, clarify boundaries and test missing information.
Example: current policy, exclusions and who approves exceptions.
03
The channel and conversation
What you bring
Your first channel, the languages customers use and the tone you want them to hear.
How we help
We configure the entry point, greeting and available voice or messaging settings.
Example: Arabic and English website chat, then a phone workflow.
04
The system behind the request
What you bring
The tools involved, a system owner and the specific information or action needed.
How we help
We scope permissions, identity checks and the connection or engineering required.
Example: read an allowed order status; prepare a request for review.
05
People and decision points
What you bring
Who owns enquiries, who replies to exceptions and what a person must approve.
How we help
We map the messaging takeover, team responsibilities and follow-up process.
Example: AI explains policy; the service team approves the refund.
06
Real questions to test together
What you bring
Typical enquiries, difficult cases, product names and examples in your launch languages.
How we help
We test the whole journey, review responses together and agree the first release.
Example: a normal request, missing knowledge and a rejected system action.
Let’s start with one useful workflow.
Setup teams are available 24/7. Engineering work and enablement hours are scoped to your plan and workflow.
YOUR PATH TO LAUNCHMake it yours.
Make it yours.
With us beside you.
Explore the platform yourself, or work with our team on your first workflow. You don’t need to have every answer before you start.
Start your Echo workspace.
Get to know agent configuration, knowledge and channels. Choose a focused use case and begin shaping your agent.
- A voice and personality for your business
- Knowledge and instructions for your agent
- A clear starting point for testing
Bring the challenge. We’ll help set it up.
Our 24/7 setup teams help with knowledge, languages, channels and the integrations your workflow needs.
- Shape a useful first workflow
- Configure knowledge, channels and connections
- Test scenarios and refine the experience
EXPLORE THE POSSIBILITIES
Go deeper into what matters.
01
Customer support
Less time repeating the basics. More attention for the conversations that need your people.
02Sales conversations
A better starting point for sales: what the customer needs, why it matters and where to take the conversation.
03Business operations
Less re-explaining and re-entering. More context for the team responsible for getting the job done.
04Voice agents
A useful conversation from the first hello, shaped around the customer’s question and your business process.
05Chat agents
A consistent service voice across configured channels, with people ready to take over when the message needs them.
06Connected workflows
From a customer question to the right information, a prepared request or a permitted action in your systems.
07Conversation insights
Move from guessing what happened to reviewing the conversation and deciding what to change next.
08Managed setup
A platform you can use, with people to help you turn an idea into a working customer experience.
09Business knowledge
Your information becomes part of the conversation, with a clear approach when an answer needs more context.
10Shared inbox
A customer conversation stays visible as it moves between an AI reply and a person’s decision.
11Outbound campaigns
From a contact list to conversations with a purpose and follow-up your team can understand.
12Multilingual agents
A clear customer experience starts with the right language, the right information and a thoughtful conversation.