Answers from your business knowledge
Turn approved service information, policies and FAQs into useful replies customers can ask for in their own words.
BLOCK GEMINI ECHO / CONVERSATIONAL AIAI agents that answer.
AI agents that answer.
And move work forward.
Turn calls and messages into helpful answers, sales opportunities and clear next steps. AI agents that work with your business knowledge—with a team to help you launch.
VoiceChatMultilingualManaged setup
EXPLORE THE EXPERIENCE01 / Listen
A question becomes a conversation.
Your voice. Your knowledge. Your way of working.
Customer
Can I return the jacket I bought last week?
Echo
I can help. Is it unused, with its tags still attached? Our example policy allows returns to be reviewed within 14 days.
Returns & exchangesIllustrative product experience · example data · no live actions
Your knowledgeAnswers that reflect your business
Your systemsActions through scoped integrations
Your peopleHuman judgment where it matters
24/7Teams to help you get set upSTART WITH THE OUTCOMEConversations that move
Conversations that move
your business forward.
From the first enquiry to the next follow-up, choose the work you want Echo to help improve.
Customer support
Give customers an answer. Give your team room to help.
Let Echo handle familiar questions over voice and chat, explain your policies and collect the details your team needs for the next step.
Explore this solutionA next step, with the details attached
Connect permitted order or ticket information so an enquiry can become a prepared service request, with exceptions kept for your team.
People can step into the message thread
In the shared messaging inbox, pause AI replies, respond personally and resume Echo when the conversation is ready.
The use-case library
Start with what your customer needs.
24 practical examples across eight industries. Choose a task and explore how a conversation becomes a useful answer and a clear business next step.
24 examples
Hospitality Customer support
Illustrative workflowAnswer the questions before check-in
The conversation
Customer
“We arrive after midnight. How do we check in?”
Echo
The sample arrival guide says reception operates overnight. I can capture your expected arrival time and ask the team to note it on your reservation.
The knowledge behind the answer
Arrival guide, reception hours, parking instructions and the property’s approved guest information.
From conversation to workflow
- Arrival
- After midnight
- Request
- Late arrival note
- Booking reference
- Requested securely
Configured workflow result
Late-arrival enquiry with the guest’s question and expected time.
What your team owns
Reception verifies the reservation and confirms any special arrangements.
Start with approved guest knowledge. Add a reservation-system connection when the workflow needs booking details.
Plan an Echo launch with our teamIllustrative connected workflow; no request is sent here. Your configuration defines what Echo can answer, look up or act on, and where a person decides.
YOUR BUSINESS. IN CONVERSATION.What could Echo
What could Echo
do for you?
Choose your world. Follow a customer request from the first question to the next useful step.
Professional services
Turn a first question into a useful brief.
Understand the enquiry, capture the essential context and route it to the right specialist.
- Collect the business goal using an approved enquiry guide.
- Prepare a brief through a configured CRM or ticketing connection.
- Let the specialist validate feasibility, scope and terms.
The first conversation becomes a focused starting point for your team.
Interactive product walkthrough
01
A question comes in.
ConversationsVoice call
Your Echo agentAgent configuration
General instructions · example
Use the approved business knowledge. Collect the request. Involve the team when a decision needs their approval.
GreetingVoiceEnglish
The customer starts in their channel. Echo follows the instructions and language configured for your agent.
The channel, knowledge and connected actions are configured for your workflow.
Explore this use case in depthInside the experience
See how it comes together.
Explore the configuration and decisions behind a useful conversation. Each step shows what you control and how it helps your customer.
A useful answer starts with your information.
Give the agent a defined job and a trusted body of business knowledge. Product details, service policies and operating instructions help shape the answers your customers hear.
echo / Business knowledgeProduct illustration
Your business knowledgeClear role. Clear instructions.
PoliciesProductsService instructions
Agent roleGuest information assistant
First messageHow can I help with your stay?
BoundaryRequests are confirmed by reception
Configured for your business scope01 / 03
Step 1
Define its job
Set the agent’s role, first message and instructions. Tell it which questions to answer, which details to collect and what should go to a person.
The instructions define the job; they do not create a system connection.
Customers get a relevant starting point. Your team owns the information and the boundaries.Explore in depth
Your launch starts here
You know your business. We help with the rest.
You do not need to prepare everything alone. Use this checklist to see what you already have and where our setup team can help.
0/ 6
items you marked ready
A local planning checklist; nothing is submitted.01
One job worth doing first
What you bring
Five questions customers really ask, the audience and the outcome you want.
How we help
We define the agent’s role, the first workflow and how to judge whether it works.
Example: explain returns and prepare a service request.
02
Information your team approves
What you bring
Product descriptions, policies, service instructions and a person who owns each source.
How we help
We organise the agent’s knowledge, clarify boundaries and test missing information.
Example: current policy, exclusions and who approves exceptions.
03
The channel and conversation
What you bring
Your first channel, the languages customers use and the tone you want them to hear.
How we help
We configure the entry point, greeting and available voice or messaging settings.
Example: Arabic and English website chat, then a phone workflow.
04
The system behind the request
What you bring
The tools involved, a system owner and the specific information or action needed.
How we help
We scope permissions, identity checks and the connection or engineering required.
Example: read an allowed order status; prepare a request for review.
05
People and decision points
What you bring
Who owns enquiries, who replies to exceptions and what a person must approve.
How we help
We map the messaging takeover, team responsibilities and follow-up process.
Example: AI explains policy; the service team approves the refund.
06
Real questions to test together
What you bring
Typical enquiries, difficult cases, product names and examples in your launch languages.
How we help
We test the whole journey, review responses together and agree the first release.
Example: a normal request, missing knowledge and a rejected system action.
Let’s start with one useful workflow.
Setup teams are available 24/7. Engineering work and enablement hours are scoped to your plan and workflow.
YOUR PATH TO LAUNCHMake it yours.
Make it yours.
With us beside you.
Explore the platform yourself, or work with our team on your first workflow. You don’t need to have every answer before you start.
Start your Echo workspace.
Get to know agent configuration, knowledge and channels. Choose a focused use case and begin shaping your agent.
- A voice and personality for your business
- Knowledge and instructions for your agent
- A clear starting point for testing
Bring the challenge. We’ll help set it up.
Our 24/7 setup teams help with knowledge, languages, channels and the integrations your workflow needs.
- Shape a useful first workflow
- Configure knowledge, channels and connections
- Test scenarios and refine the experience
START WITH THE JOB TO BE DONEDifferent industries.
Different industries.
A familiar need.
Sales enquiries. Service requests. Bookings. Follow-ups. Explore how a conversation can move your work forward.
HospitalityGive every guest request a clear next step.RetailTurn order questions into useful answers.Real estateKeep viewing enquiries moving.HealthcareMake appointment administration easier.LogisticsBring clarity to delivery questions.EducationGive course enquiries a helpful first answer.Financial servicesStart service conversations with context.Professional servicesTurn a first question into a useful brief.
EXPLORE THE POSSIBILITIES
Go deeper into what matters.
01
Customer support
Less time repeating the basics. More attention for the conversations that need your people.
02Sales conversations
A better starting point for sales: what the customer needs, why it matters and where to take the conversation.
03Business operations
Less re-explaining and re-entering. More context for the team responsible for getting the job done.
04Voice agents
A useful conversation from the first hello, shaped around the customer’s question and your business process.
05Chat agents
A consistent service voice across configured channels, with people ready to take over when the message needs them.
06Connected workflows
From a customer question to the right information, a prepared request or a permitted action in your systems.
07Conversation insights
Move from guessing what happened to reviewing the conversation and deciding what to change next.
08Managed setup
A platform you can use, with people to help you turn an idea into a working customer experience.
09Business knowledge
Your information becomes part of the conversation, with a clear approach when an answer needs more context.
10Shared inbox
A customer conversation stays visible as it moves between an AI reply and a person’s decision.
11Outbound campaigns
From a contact list to conversations with a purpose and follow-up your team can understand.
12Multilingual agents
A clear customer experience starts with the right language, the right information and a thoughtful conversation.
Before you begin
Good questions deserve clear answers.
From voice and knowledge to integrations and launch. These are the details that help you choose a useful next step.
Talk through your idea with the Echo guide01What happens when Echo does not have the answer?
Define the fallback in the agent’s instructions: acknowledge the missing information, collect the useful context and direct the enquiry to the agreed team or channel. Test missing-information examples before launch, then use transcripts to improve the knowledge.
02Can Echo answer about our policies rather than general information?
Yes. Configure the agent with your approved business knowledge and task instructions. Start with the policies that customers ask about most, assign an owner to maintain them and test both routine questions and exceptions.
03Can we choose how the agent sounds?
Echo supports configurable agent voice, pace, greeting and instructions. Your setup should include testing your business names, terminology and common questions in the intended languages so the experience fits your audience.
04Can we use our existing phone number?
Our team reviews your number, current telephony provider and routing requirements. Forwarding, routing and number provisioning are scoped for the deployment; any provider or telephony costs are discussed as part of setup.
05Does the agent support Arabic and other languages?
Echo supports enabled language choices, and our website agent currently has 32 configured languages. We help choose and test the languages your customers need. Website translation, the agent’s greeting and conversation language are separate parts of the experience.
06Where can customers message the agent?
Echo’s documented messaging channels include website chat, WhatsApp and Messenger. Each channel needs its own approved setup and account access. Choose the first channel around your customer journey, then expand the configuration as needed.
07Can a person take over a conversation?
In the messaging inbox, your team can pause AI, reply manually and resume AI. Conversation assignment and status help with ownership. Phone routing and any call-transfer requirements are assessed separately with your team.
08Can Echo connect to our CRM, ERP or ticketing system?
These are supported integration categories to scope with our engineers. We review the target system’s APIs or tool access, required fields, permissions and approval points. The result may be a configured connection or custom engineering, depending on your workflow.
09Can the agent make changes in business systems?
Configured actions can be part of the workflow before, during or after a conversation. We define exactly which reads or changes are permitted, what identity checks are needed and which actions need a person’s approval. A script alone does not connect a system.
10Can Echo help with outbound follow-ups?
Echo has a voice-campaign workflow for imported contacts, immediate or scheduled runs, retries and per-call outcomes. Your team defines the purpose, approved contact list and script, then reviews the conversations and follow-up actions.
11How do we know what the agent said?
Conversation history gives your team access to transcripts, available recordings, summaries and session context. AI-generated assessments help identify conversations to inspect. Use the underlying conversation and your team’s judgment to decide what to improve.
12Do we need developers to get started?
You can explore Echo directly, or work with our setup team. We help define the first task, configure the agent and knowledge, connect channels and scope any required integration. A focused knowledge-and-chat workflow can be a useful first step before deeper systems work.
13What do enablement hours cover?
Your plan’s annual enablement allocation can support agent and knowledge setup, channel onboarding, language tuning and agreed integrations. Our setup teams are available 24/7. The included allocation, additional engineering and ongoing support terms are agreed with you for your plan and scope.
14How long does it take to launch?
The first use case determines the work. Readiness depends on approved knowledge, channel access, language testing, system integrations and your review. We agree a scoped first launch and its acceptance steps rather than asking you to redesign every process at once.
15How should we plan the cost?
Discuss the expected voice and chat usage, number of agents, channels, team access and implementation needs with us. Platform usage, telephony or channel-provider charges and engineering scope can affect the total. The current quote or plan terms define what is included.
16Can we review enterprise access and hosting requirements?
Yes. Bring your access, data handling, hosting and operational requirements into the scoping discussion. We review the applicable deployment and commercial options with you, including any additional engineering or documented assurances your organisation needs.
YOUR NEXT CONVERSATION STARTS HEREMeet your next
AI agent.
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