BY BLOCK GEMINI
A conversation, a customer record and a visual event can each be useful. The opportunity grows when the right information reaches the right team in time to act.
Start with one well-defined workflow. Establish its owner, the information it needs and the moment a person should take over. Then connect the systems that help complete the job.
A focused pilot makes assumptions visible. Evaluate response quality, integration reliability and the work your team still needs to do. Expand from evidence rather than the number of tools deployed.
Discuss the application