The key to effective facility management: Connectivity & Data Processing
Challenges & Business Pains
Managing facilities presents a number of underlying issues that make supervision efforts more time consuming and uncoordinated than needed. From keeping the store area clean, safe, maintained and attractive, your responsibility is to assist retail establishments in enhancing its brand in the face of customers. The logistics of such a duty can entail managing maintenance requests, handling leasing contracts, managing payments, and a number of other tasks that require the undivided attention of it’s supervisor. Although there are a number of reliable tools that make the process of managing retail vendors and technicians easier, these tools are often unconsolidated and require parallel management to achieve their desired results.
Furthermore, It is difficult and time consuming to track and manage these logistics when most systems and tools are often not consolidated on one platform. Retail facility owners need to consider that there lies an unrecognized benefit in interconnecting their systems. If done correctly, this can enable supervisors with the ability to streamline processes that allow for greater stakeholder connectivity and deeper data analytics. Overall, this will simplify facility management management while improving the way operations are handled.
How retail facilities can improve management processes
Strengthening stakeholder connectivity
For vendors, this can entail something as simple as requesting maintenance, making payments or managing leasing contracts that are due for renewal. This would allow for a direct and seamless communication line that could better facilitate the needed services that happen between vendors and facility managers. Take maintenance requests, for example. Through such a platform, managers can receive notifications of requests with detailed descriptions and multimedia elements (photos, videos) sent by vendors to help managers prioritize and manage responses. Furthermore, these requests can be assigned and sent to technicians so that they can be better prepared and equipped with the appropriate tools or equipment.
Collecting deeper data analytics
However, in order for this to be possible, facility owners would need to adopt or integrate a management system that collects transmitted data in a multifaceted way through various technology points. Such a system should allow for auto-generated reports, automated KPIs, and overall measurements of management tasks to help strategize forward-thinking decision making.
So, what could a potential use case look like? Take “work order response time” for example. By rigging technicians with a mobile application that is connected to a management system, records can be collected when technicians open their assigned task, mark start and complete times, document results, and receive feedback from vendors on quality of work. By time-stamping and collecting these data points, the system can automatically build a KPI report in an automated and transparent fashion for greater convenience. Although this is just one example, the same can be done for cost per repair, leasing contracts, payments, and much more.