Digitizing Identities in Government

Solution Showcase

The Potential Service Benefits of Digitizing Identities

Government Challenges & Issues in Identity Management

For decades now, governments have played a key role in successful identity schemes that have relied on a patchwork of systems to verify citizens for services and programs alike. Unfortunately, without a digitized and secure framework, regulating identities claims through traditional methods can result in longer wait times, human errors, identity theft, and more, and ultimately financially burdens the taxpayers themselves.

Whether citizens fail to present correct documentation, or an agency employee improperly cross references identity claims, there are a number of factors that delay the onboarding and management processes involved in facilitating services and programs. Furthermore, identity theft also poses vulnerabilities. This is especially alarming when citizens are constantly required to input the same identity credentials into online platforms, as today’s citizens are accustomed to frictionless login and autofill features. Citizens can fall victim to effective phishing schemes, such as replicated website designs or form-jacking codes on compromised sites that deceive users into inputting sensitive data.

Although current methods can be quite successful and generally do get the job done, governments need to consider a solution that is consolidated and secure so that data is easily transferable in a seamless and portable manner. This solution should also enhance user experience while maintaining the needed processes that governing bodies require as per regulation or policy. Such a system should easily integrate into existing systems and silos to enhance how data is utilized while implementing new and secure protocols.

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The Solution: Self-Sovereign Digital Identity

Self-sovereign identity refers to a model where each citizen maintains full control over data attached to their identity. This data can be stored into a digital wallet to allow seamless accessibility. In theory, a citizen could decide when and how their information is shared. For instance, someone could store their driver license, passport, billing utility, credit card credentials and more in a wallet that requires a private key to sign a transaction for sending information out. This enables the user to verify that they are the true owners of that particular document or data.

Likewise, governments can enable online features, such as SSO (Single Sign On), that would allow users to scan a QR code, select the required identity information, and authenticate ownership using biometric verification before sending. This is all made possible by using a number of technologies, such as artificial intelligence and Blockchain, and would provide greater security and portability in identity management. With such a system in place, governments can identify, authenticate and authorize identities, request identification attributes, and issue official government documents to citizens for services or programs. Furthermore, this would significantly speed up the verification processes in a secure and autonomous manner without the need to manually verify each claim. This would save governments both time and money while further preventing identity theft so that budgets can be allocated towards other initiatives accordingly.
Below we have identified 5 reasons governments should consider a self-sovereign digital identity system

Automated and autonomous identity verification

By using third party verification companies that are trusted by governments, verifications of identities claims can take place without governments constantly cross referencing claims. Once an identity has been verified by a third party, citizens are free to consistently use their digital identity to apply for services/programs without the need to wait for verified claims. However, citizens will be required to use biometric attributes each time they use their digital identity so that theft or unauthorized use is rejected.

Remote portability of identity management

This would remove the need for in-person visits, and allows citizens to upload and manage their identity documents from any location remotely. Citizens could apply for services or programs without the need of ever being present. Furthermore, such a system can also contribute to a more contact-less interaction so that social distancing policies can be efficiently followed.

Higher processing quality / customer satisfaction

By automating and streamlining the verification process, governments and citizens alike can rely on technical mechanisms for quicker turnaround time of identity claims. This would mean that services and programs can be facilitated and acquired in less time than traditional methods. Government officials can spend less time cross referencing claims and shift their focus on other processes involved in providing the same services or programs citizens are applying for.

Digitally issuance of official documentation

One unique benefit of digitizing identities in a self-contained ecosystem is the ability to issue official documentation to citizens from an access and management system. Provided citizens can submit the required identity details, upon approval, government agencies can issue digitized documents, such as identity documents or business certificates in the form of a digital token. Governments can choose to completely replace traditional methods, leverage them as temporary placeholders, or provide them as a secondary form of proof of ownership. This can significantly speed up the process in obtaining documents that citizens apply for in a seamless and secure manner.

Cost minimization in operational processes

Overall, governments can expect to see a reduction in the operational expenses that are required to verify and manage identity claims. This means that the time that is required to verify a citizen will be significantly reduced as the platform facilitates mechanisms that automated and enable this process. This will also result in an increase of efficiency as the potential of error in human involvement is completely removed from the process. By implementing these mechanisms, verification of an identity will happen as quickly as the identity is submitted.

Although there are many more benefits to self-sovereign digital identity, these are just some reasons governments should consider implementing a digital identity system nationwide. It is important to note that there are already existing use cases of countries that have successfully integrated digital identity. If you would like to learn more about how our Digital Identity solution can help benefit your governing entities, check out our solution here. If you’re curious about how the technology itself works, feel free to contact us to start a dialogue!
Even something as simple as presenting improper or lack of identification documents can further delay the onboarding and management processes involved in facilitating services and programs. Another example is identity theft. Today citizens are accustomed to frictionless login and autofill features. This alone presents increased security vulnerability for online services or programs that require previously inputted credentials using the same personal information and identification documents. Citizens can fall victim to effective phishing schemes, such as replicated website’s design or form-jacking codes on compromised sites that deceive users into inputting sensitive data.

An immutable, distributed ledger technology that uses cryptography to secure data, and smart contracts to complete transactions that are facilitated on certain conditions met.

Likewise, government agencies can utilize identity and access management tools to identify, authenticate and authorize identities, request identification attributes, and issue official government documents to citizens for services or programs. With such a system in place, government agencies can also provide greater portability to citizens so that verifications can take place remotely at any time. With a system like this in place, government agencies can significantly speed up the verification processes in a secure and autonomous manner without the need to manually verify each claim. This would save governments both time and money while further preventing identity theft so that budgets can be allocated towards other initiatives accordingly.

The key to effective facility management

Solution Showcase

The key to effective facility management: Connectivity & Data Processing

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Challenges & Business Pains

Managing facilities presents a number of underlying issues that make supervision efforts more time consuming and uncoordinated than needed. From keeping the store area clean, safe, maintained and attractive, your responsibility is to assist retail establishments in enhancing its brand in the face of customers. The logistics of such a duty can entail managing maintenance requests, handling leasing contracts, managing payments, and a number of other tasks that require the undivided attention of it’s supervisor. Although there are a number of reliable tools that make the process of managing retail vendors and technicians easier, these tools are often unconsolidated and require parallel management to achieve their desired results.

Furthermore, It is difficult and time consuming to track and manage these logistics when most systems and tools are often not consolidated on one platform. Retail facility owners need to consider that there lies an unrecognized benefit in interconnecting their systems. If done correctly, this can enable supervisors with the ability to streamline processes that allow for greater stakeholder connectivity and deeper data analytics. Overall, this will simplify facility management management while improving the way operations are handled.

How retail facilities can improve management processes

It’s no industry secret that improving management processes can both increase productivity and reduce expenses. However, each industry and each company will require different approaches in order to optimize management operations efficiently. So, what can retail facility owners do in this specific case? As mentioned earlier, by focusing on strengthening stakeholder connectivity and collecting deeper data analytics, facility managers can optimize management processes by capitalizing on useful tools to solve their primary concerns and inefficiencies.
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Below we will go over two identified pillars; stakeholder connectivity and data analytics. By focusing on these two pillars, we will elaborate the features and tools that would be ideally required to improve facility management as a whole.

Strengthening stakeholder connectivity

By strengthening stakeholder connectivity, as well as stakeholder engagement, facility managers can have a better connection with each participant in a multi-faceted manner. This kind of approach should allow each stakeholder to utilize an application, whether it be mobile or web, in order to communicate, manage and request specific information or requirements.

For vendors, this can entail something as simple as requesting maintenance, making payments or managing leasing contracts that are due for renewal. This would allow for a direct and seamless communication line that could better facilitate the needed services that happen between vendors and facility managers. Take maintenance requests, for example. Through such a platform, managers can receive notifications of requests with detailed descriptions and multimedia elements (photos, videos) sent by vendors to help managers prioritize and manage responses. Furthermore, these requests can be assigned and sent to technicians so that they can be better prepared and equipped with the appropriate tools or equipment.

Collecting deeper data analytics

Data is critical for understanding where facilities management processes and procedures stand.There are a number of reasons why facilities would want to collect in depth data. Many of these reasons directly attribute to confirming known inefficiencies, discovering new ones, or proving a hypothesis wrong/correct.

However, in order for this to be possible, facility owners would need to adopt or integrate a management system that collects transmitted data in a multifaceted way through various technology points. Such a system should allow for auto-generated reports, automated KPIs, and overall measurements of management tasks to help strategize forward-thinking decision making.

So, what could a potential use case look like? Take “work order response time” for example. By rigging technicians with a mobile application that is connected to a management system, records can be collected when technicians open their assigned task, mark start and complete times, document results, and receive feedback from vendors on quality of work. By time-stamping and collecting these data points, the system can automatically build a KPI report in an automated and transparent fashion for greater convenience. Although this is just one example, the same can be done for cost per repair, leasing contracts, payments, and much more.

Artificial Intelligence Surveillance for Retailers

AI Retail Solution Showcase

How retailers can increase business growth with Artificial Intelligence

Retail Challenges & Business Pains

In today’s climate, surveillance systems are a commonly used tool in retail facilities worldwide to support and aid security and safety measures. However, despite the pragmatic purpose they provide, there lies a large amount of under utilized data that can help retailers better understand consumer behavior and retail vendor performance. Without this data, retailers cannot improve business growth and make accurate decision making through informative measures.

Although there are a number of other technologies used to measure consumer activity, these methods rely solely on either specific data points, non-dynamic information, or manual processes that are time and resource consuming. As a consequence, these results do not showcase the “why” to a consumer’s behavior, nor do they provide a consolidated outlet for a seamless management experience.

How we suggest retailers leverage existing or new surveillance systems

Traditional, surveillance systems capture fairly useful information that is rarely filtered, processed and utilized. Although these systems are extremely useful, most facility owners do not realize that there is an extended capability they can provide. From improving customer experience, to measuring vendor performances, specific activity can be captured and analyze to help retailers increase revenue growth.

So, how can retail facilities capitalize on their previously existing surveillance system to achieve optimal growth? By integrating a state of the art AI Engine that uses trained algorithmic models to detect, identify and track a number of behavioral and performance-based metrics. With AI-based generated data, retailers will better understand the nature of retail environments in an automated and autonomous fashion. This allows facility owners to dive deeper into data related information,  reveal what drives or depletes business growth, obtain direct feedback of sales or marketing strategy experiments, and identify market demands.

Furthermore, by integrating into other or existing technologies such as motion sensors, IoT devices and more, different sources of data can be extracted and consolidated into a central dashboard. This allows retailers to gain a richer insight into consumer and vendor related insights data. 

5 Ways retailers can utilize easily captured data

Through a number of technology points integrated into an Artificial Intelligence engine, retailers can gather, filter, and process data to an analytics dashboard that simplifies information in a concise manner for informed decision making.

below we cover 4 data sets that can be reported in an automation fashion to provide efficient business outcomes:

Customer & Vendor Demographics

Through AI recognition, you can track, analyze and better understand the correlation between demography and the specific behaviors that pertain to particular consumers. Whether you’re looking to single out a specific demography, or seek to understand the general overview of your consumers, confidently build and test new or existing strategies that apply to your consumer base accordingly.

An AI engine can identify and track:

Consumer Retail & Vendor Heat maps

Discover and pinpoint the density of where consumers frequent the most (or the least) through auto generated heat maps. Furthermore, through visual indicators of shopping flows and shopper counts, heat maps can be used to test the effectiveness of new layouts or the popularity of store locations to gauge retail space evaluations. Furthermore, through different data points such as time, year, demography and more, AI can also help assist in making future predictions in engagement, revenue and location of new or existing vendors.  

Customer Foot Traffic & Retention Rates

Although entry points are typically facilitated by sensors, by also leveraging surveillance systems integrated with AI, we can timestamp and monitor consumers to not only track the amount of time spent within facilities or stores, but we can also discover what factors play into higher retention rates. Whether it’s a particular product or layout that captivates consumers to purchase or stay longer, indicators can be identified by AI to bring attention to probable correlations.

Advertisement engagement

Better understand the effectiveness of advertising campaigns by monitoring how consumers interact with them. By leveraging AI and surveillance cameras, retail facilities can analyze  advertisement interactions such as engagement rate, conversions, facial expressions and much more.

Although these are only just a few ways that data can be extracted and processed, there is much more information that an AI-based surveillance system can detect. Overall, it is important to note that AI should be leveraged as a powerful tool to automate data processing and quickly improve decision making.

If you would like to learn how our AI surveillance system can similarly benefit your retail business, or would simply like to understand how this solution can be leveraged in different industries, feel free to visit our AI Surveillance System or contact us to start a dialogue!

Discovery & Insights

Platform & Technology Discovery

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AI Technology

Discover how integrating AI into existing surveillance systems can increase business growth and overall improve customer experience.

Management Systems

By making connectivity and data processing the center piece of your management effort, productivity can increase while reducing downtime.  

AI Technology

How Artificial Intelligence can completely change and improve customer service experience within the landscape of the retail industry. 

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