Digitize Processes with our Facility Management System
Our Facilities Management System digitizes manual processes involved in managing facilities, technicians and various tenant initiatives through an interconnected system
Maintenance Ticketing System
KPI & Data Analytics
Common issues with traditional methods
Traditional and outdated methods of managing facilities are limited, require manual processes and make the management process difficult to navigate.
Manual & Outdated Processes
From building reports to assigning maintenance tasks, manual methods tend to prolong management processes of assets, resources and operations
Prolong Payment Processes
Without an automatic direct bank transfer, traditional methods, such as cheques or physical currencies, entail the possibility of prolong payments and delays
Communication lines are not unified or consolidated on one channel, and complicate the management of customer service, internal management and more
Our Approach to Facility Management
Our Facility Management System enables both tenants and supervisors to digitally manage processes such as maintenance requests, tenant contracts, assigning tasks and much more through the use of an admin management dashboard and tenant mobile application.
Supervisor Dashboard & Mobile App
Supervisors can effortlessly manage technicians and assign them work orders (maintenance requests) as per his availability. Furthermore, supervisors can monitor and track the full cycle of work orders and update management accordingly.
Manage technicians and assign work orders remotely
Monitor and track the full life cycle of work orders
Monitor and manage tickets for maintenance requests
Manage and oversee payments and contacts
Technician Mobile App
Technicians can now digitally and remotely receive work orders for maintenance requests with detailed information on location, task requirements, multimedia references and more.
Receive and manage work orders of maintenance requests
Detailed description of ticket requests, tenants and tasks
Direct communication line with supervisors
Documenting capabilities of maintenance progress
Tenant Mobile App
Tenants can now easily submit maintenance requests, make payments and manage their contracts without having to follow the manual and long process of communicating back and forth with supervisors.
Seamlessly make payments on rent, bills and other service fees.
Request maintenance within seconds
Renew, update and manage tenancy contracts
Maintenance Ticketing System
An integrated ticketing system that allows tenants to directly submit maintenance requests to supervisors without the need to communicate via call or email
A Management module that allows supervisors to onboard and manage technicians, assign maintenance tasks and much more.
KPI Analytics & Reports
An analytics dashboard that processes captured data to output KPI information on technicians, performance, operations and more.
Payment & Contract Management
Allow tenants to make direct payments, and manage or renew contracts through a consolidated mobile application.
The Building Blocks to Retail Facility Management
Technology & Tools
– Blockchain (Smart Contracts)
All data stored is captured into a private blockchain network with permissioned read/write access
– Payment Processing Integration
Existing payment providers can be integrated
– Cloud & On-premise Deployment
Agnostic deployment options
– Language & framework agnostic
Solution can be set up in any language/framework
– Mobile and Web Application
All relevant stakeholders will entail their own application
Features & Function
– Issue Request Ticketing System
• Application form
• Ticket Inbox
– Real-time Updates
• System Alerts
– Reports & Analytics
• Custom Tracking Data
• Custom Data Processing
– Operation Management
• Technician Management
• Ticketing Management
– Tenant Management
• Contract Management
• Payment Processing
Values, benefits & outcomes
Simplify contract and payment initiatives
Provides a streamlined and consolidate method to allow vendors to renew contracts and facilitate payments directly on the application platform for a seamless and convenient experience
Streamline and simplify raising requests
Provides tenants with an effective and streamlined ticketing system that eliminates telecommunication methods via maintenance request form to reduce assessment time.
Improve management of resources
Manage and assign technicians more efficiently while overall reducing overhead costs in resource allocations and assigning maintenance tasks
Improve maintenance request response
Provides supervisors with an effective and streamlined ticketing system that eliminates telecommunication methods, provides concise maintenance related data and reduces assessment time.
Interested in learning more about our Retail Facility Management solution
Contact us today to learn about how our Retail Facility Management solution can enable maximum growth and sustainability in your next business venture
Block Gemini is a full service software development and consultancy company headquartered in Dubai, UAE.
Supply Chain & Logistics
Surveillance & Monitoring
Dubai, United Arab Emirates
Discovery Towers Studio City
Floor 4, T406
+971 42 406 408
Sunriver Building 1st Floor, Behind Leviton, 100 Feet Rd, Embassy Golf Links Business Park