Turn calls and messages into helpful answers, sales opportunities and clear next steps. AI agents that work with your business knowledge—with a team to help you launch.
EXPLORE THE EXPERIENCEYour voice. Your knowledge. Your way of working.
Can I return the jacket I bought last week?
I can help. Is it unused, with its tags still attached? Our example policy allows returns to be reviewed within 14 days.
Returns & exchangesIllustrative product experience · example data · no live actions
Explore the platform yourself, or work with our team on your first workflow. You don’t need to have every answer before you start.
Get to know agent configuration, knowledge and channels. Choose a focused use case and begin shaping your agent.
Our 24/7 setup teams help with knowledge, languages, channels and the integrations your workflow needs.
From the first enquiry to the next follow-up, choose the work you want Echo to help improve.
Let Echo handle familiar questions over voice and chat, explain your policies and collect the details your team needs for the next step.
Explore this solutionTurn approved service information, policies and FAQs into useful replies customers can ask for in their own words.
Connect permitted order or ticket information so an enquiry can become a prepared service request, with exceptions kept for your team.
In the shared messaging inbox, pause AI replies, respond personally and resume Echo when the conversation is ready.
24 practical examples across eight industries. Choose a task and explore how a conversation becomes a useful answer and a clear business next step.
“We arrive after midnight. How do we check in?”
The sample arrival guide says reception operates overnight. I can capture your expected arrival time and ask the team to note it on your reservation.
Arrival guide, reception hours, parking instructions and the property’s approved guest information.
Late-arrival enquiry with the guest’s question and expected time.
Reception verifies the reservation and confirms any special arrangements.
Start with approved guest knowledge. Add a reservation-system connection when the workflow needs booking details.
Plan an Echo launch with our teamIllustrative connected workflow; no request is sent here. Your configuration defines what Echo can answer, look up or act on, and where a person decides.
Explore the configuration and decisions behind a useful conversation. Each step shows what you control and how it helps your customer.
Give the agent a defined job and a trusted body of business knowledge. Product details, service policies and operating instructions help shape the answers your customers hear.
Set the agent’s role, first message and instructions. Tell it which questions to answer, which details to collect and what should go to a person.
The instructions define the job; they do not create a system connection.
From voice and knowledge to integrations and launch. These are the details that help you choose a useful next step.
Talk through your idea with the Echo guideDefine the fallback in the agent’s instructions: acknowledge the missing information, collect the useful context and direct the enquiry to the agreed team or channel. Test missing-information examples before launch, then use transcripts to improve the knowledge.
Yes. Configure the agent with your approved business knowledge and task instructions. Start with the policies that customers ask about most, assign an owner to maintain them and test both routine questions and exceptions.
Echo supports configurable agent voice, pace, greeting and instructions. Your setup should include testing your business names, terminology and common questions in the intended languages so the experience fits your audience.
Our team reviews your number, current telephony provider and routing requirements. Forwarding, routing and number provisioning are scoped for the deployment; any provider or telephony costs are discussed as part of setup.
Echo supports enabled language choices, and our website agent currently has 32 configured languages. We help choose and test the languages your customers need. Website translation, the agent’s greeting and conversation language are separate parts of the experience.
Experience Echo for yourself. Then bring the workflow you want to improve.
Explore the full product and industries