Customer service solutions leveraged by artificial intelligence
Our customer service solution utilizes the power of AI technology and merges it with data coming from different sources to provide users with an unparalleled facility experience.
AI Customer Service Assistant
In Depth Analytics Reporting
Consumer and Retail Tracking
KPI & Data Analytics
Common issues with traditional methods
Current customer service personnel can only provide limited information, consume
resources, and are not required for the majority of the time they are present.
Limited Information Depository
Customer Service agents
have access to limited
Information and require checking additional resources to obtain specific information.
Prolong Payment Processes
Agents are not always
working at full capacity, and are only really needed during peak hours when customer service is required.
Our Approach to AI-based Customer Service
A virtual and physical solution that eliminates the need for customer service personnel and replaces it with an augmented data structure that can provide a wealth of information to the user in a matter of seconds.
The AI Customer Service Process
Through virtual and physical means, data can be conglomerated, accessed, and processed, providing a large amount of useful information at the hands of the consumer, driving their business decisions, and learning from their habits.
Reduce & optimize human resources.
Reduce human resources, and optimize their working time by leveraging and linking Natural Language Processing to facility and vendor databases
Smart Query Suggestions/Predictions
Provide real time solutions to customer queries by utilizing AI algorithms to understand user queries and provide relevant information or additional assistance in real time.
Increase sales and spread vendor diversification by exposing users to a wider variety of stores based on their product searches and behaviors.
Automated Alerts & Notifications
Drive mobile application downloads through incentives and dependencies by helping users make better purchasing decisions, and navigate efficiently.
The Building Blocks to AI Customer Service
Technology & Tools
– Artificial Intelligence
Customer vocal or typed requests are processed, turned into consumer solutions and predicted purchasing habits.
Limited, controlled, and secure data is shared to drive vendor sales, increase sale diversification, and ease customer mobility.
– API Integrations
Necessary data can be provided directly from vendor and facility systems; the virtual solution is an extension of the already existing E-Commerce platform.
– Customer Mobile App / Touch Screen Kiosks
Stationary Helpers: Kiosks can be used to extend the solution to customers not associated with the mall app.
Features & Function
– Smart Ecosystem
• Natural language processing.
• Database aggregation and processing.
– AI Assistance
• AI analysis and predictive algorithms.
• Intelligent notifications.
– Optimization Features
• Customer query analytics.
• Smart human resource allocation.
Values, benefits & outcomes
Quick Complex Customer Solutions
Our AI algorithms will process vocalized customer requests, gather necessary data, and present them with quick
and useful information.
Optimize Human Resources
Dispatch and allocate the necessary human resources such as security, mall staff, and customer service personnel only when necessary.
Increased Sales and Diversification
Open customers up to new vendor opportunities by presenting them when customers require a service or product that they may provide.
Interested in learning more about our AI Customer Service solution?
Contact us today to learn about how our AI Customer Service solution can enable maximum growth and sustainability in your next business venture
Block Gemini is a full service software development and consultancy company headquartered in Dubai, UAE.
Supply Chain & Logistics
Surveillance & Monitoring
Discovery Towers Studio City
Floor 4, T407, 408, 409
+971 42 406 408
Dubai, United Arab Emirates
Sunriver Building 1st Floor, Behind Leviton, 100 Feet Rd, Embassy Golf Links Business Park